why amazon rules
I ordered the Slip disc set from NIN before I left for the NORTH this last week… it was supposed to be delivered to work around July 29th. I got back and Lorie thinks that it might have come, but it’s not on my desk and, like, where the hell else would it be? The tracking info isn’t there on USPS, and I think Lorie is thinking about something else, and so today I wrote amazon this:
It is well passed the estimated arrival date and I haven’t seen this item. USPS doesn’t have a record of this item in their online tracking information using the tracking number you gave me (9102127391979434370610). I had this item shipped to my office, and no one here has seen it. What can you do to get this item to me?
and about an hour later I got this:
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Greetings from Amazon.com.
I am sorry that you have not received this order.
I can only imagine how frustrated you must be with us at this point,
I appreciate the admirable restraint you exercised in your message.
My sincere apologies for the time you have spent dealing with this issue.
It appears the package may be lost. Please accept our sincere apologies for this inconvenience.
I have placed a new order for the items. There will be no charge for this replacement.
Here are the details of the new order:
Order Number : 104-0346080-2333857
Shipping Speed : One-Day Shipping
Estimated Delivery Date: August 06, 2008.
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… that, my friends (and other online retailers.. or those that would be such) is customer service. That is what it’s all about. That’s why I buy from Amazon and never worry. Newegg is another such retailer. They set the bar.
Hell.. I even kinda wanted to write back and say sorry for not thanking them for being so awesome 