already told ATT to go fuck themselves this week… DSL light out as
just about always happens when it rains (I know I’ve talked about that
before on here), but it seems that they do “something” but never tell me
what it is to fix it… or it just resolves itself
this last time
I just told the tech support lady I don’t want to “diagnose” anything,
it’s always something on their end, just send out a tech.. she said that
there will DEFINITELY be a charge if they just send someone out, even
it’s something on their end!!
I was like.. ok.. what do you want
me to do? She said be at the store and go through the steps.. I said ok
let’s pretend I’m there, now what? She asked me for the serial on the
router.. I had that.. gave her that.. then she asked me what the lights
were doing.. I had been there a half hour before, so I told her that too
she
said sounds like a broken modem! I laughed and said NO WAY.. it’s not a
broken modem.. it’s something on your side, probably right behind our
location… “you guys always come and do SOMETHING, and it fixes it
right away.. you never come inside.. and you never tell me what you
did!”
then .. oh this is GOOD….
she told me to put a
DSL filter in between the DSL “modem” and the single jack run only for
DSL on the back wall of the store… nothing else connects to it I told
her.. additionally that that was insane!! .. a DSL filter ON a DSL line
will certainly KILL the DSL, if it already weren’t working. She
diagreed… said that I HAD to do that… I said that’s crazy, I’m not
doing that, send out a tech… yes I accept the charges and we’ll fight
it with billing.
She told me the earliest tech could come the next evening..
that’s when I dropped the f bombs
I said screw it.. don’t send a
tech
guess what? came back up by itself over night.
we
are replacing them with Time Warner soon
Now another thing with sprint!
I have a U300 3g/4g card..
3g works fine (connects and routes with my static IP, stays up all
night, all that), 4g connects but doesn’t route and doesn’t give me my
static IP.. so I emailed customer care.. they told me that they had to
“swap out the card”, what’s the ESN?
I gave them the ESN on the
bottom which is in HEX..
and I get
I do apologize for any inconveniences you may
have experienced. I’m
not able to swap the phone out with the ESN number that was
provided. I
would actually need the DEC ESN number, the long number. I’m not able
to replace the equipment in my system. This would need to be
done
through our telesales department at 866-805-9934.
I told them that wasn’t listed, but converted the hex to decimal
for them.. in you know.. windows fucking calc
I also ask.. uh.. you can’t replace it? I thought you said you
were swapping it?
then I get
I do apologize for any
misunderstandings that I have put out there in
the previous email. I would be happy to swap out the device, but didn’t
know that the device was already on the account because I did not have
the information I needed as far as the ESN on the device. Now that I
have the ESN number and found out that the ESN was already active on the
account, if you have problems this would have to go to our technical
support department at 800-211-4727.
wow.. just.. wow